Shipping Policy
Last Updated: August 2026
Through My Lens carefully prepares every order so that your books, photographic prints and collections arrive safely and in excellent condition.
1. Where We Deliver
We currently offer delivery within South Africa.
International shipping may be available for selected products. If international delivery is available for your order, the applicable shipping options and costs will be displayed during checkout or confirmed with you directly.
2. Order Processing
Orders are generally processed after successful payment has been received.
Please allow time for:
- Order processing
- Packaging
- Dispatch
- Courier delivery
Products that are made-to-order, personalised, signed or specially prepared may require additional processing time.
Where a product has a specific production or dispatch period, this will be indicated on the relevant product page.
3. Delivery Times
Delivery times may vary depending on:
- Your delivery address
- Courier availability
- Public holidays
- Weather conditions
- Remote-area delivery requirements
- Product availability
- Whether an item is made-to-order
Estimated delivery times are provided as a guide and are not guaranteed unless specifically stated otherwise.
4. Delivery Address
Please make sure your delivery address and contact details are correct before completing your order.
Through My Lens cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
If you realise that your delivery information is incorrect, contact us as soon as possible.
5. Tracking
Where a tracking number is provided, it will be sent to you once your order has been dispatched.
You can use the tracking information supplied by the courier to follow the progress of your delivery.
6. Damaged Deliveries
Please inspect your parcel when it arrives.
If the package or product appears damaged, please photograph the packaging and product and contact us as soon as reasonably possible.
Please retain the original packaging until the matter has been resolved.
7. Missing Deliveries
If your order has been marked as delivered but you have not received it, please contact us promptly.
We will work with the relevant courier to investigate the delivery.
8. Shipping Costs
Shipping charges will be displayed at checkout where applicable.
Shipping costs may vary according to:
- Delivery location
- Parcel size and weight
- Product type
- Delivery method
- International destination, where available
Any applicable shipping charges will be confirmed before payment is completed.
9. International Orders
For international orders, the recipient may be responsible for customs duties, import taxes, clearance charges or other fees imposed by the destination country.
These charges are outside the control of Through My Lens and may vary between countries.
10. Limited-Edition & Fine-Art Prints
Fine-art photographic prints may require additional handling and production time.
Where a print is produced or prepared specifically for an order, the estimated preparation time will be communicated on the product page or at the time of purchase.
11. Pre-Orders & Upcoming Volumes
Where a product is marked as a pre-order or upcoming release, the expected release or dispatch date will be indicated on the product page.
If an order contains both available and pre-order items, the order may be dispatched according to the stated availability arrangements.
12. Delivery Delays
Although we work with trusted delivery partners, occasional delays can occur due to circumstances outside our control.
These may include:
- Severe weather
- Road closures
- Courier disruptions
- Public holidays
- High-volume periods
- Incorrect delivery information
- Events beyond reasonable control
We will do our best to assist and keep you informed where a significant delay occurs.
13. Contact Us
For shipping questions or assistance with an existing order, please contact:
Through My Lens
Website: throughmylens.co.za
Email: [Insert Email Address]
Telephone: [Insert Telephone Number]